No, we do not require a doctor’s referral for any of our services, but we will accept and securely keep on file any imaging or documentation relating to your injury. Some insurance plans do require a doctor’s note so keep that in mind and double check what your plan covers!
Our general recommendation is to bring some clothing that you feel comfortable moving around in. A t-shirt, shorts, and some athletic shoes are our general recommendations, but it will always depend on your goals for the session.
We also recommend clothing that gives the therapist easy access to the injury.
As a multidisciplinary treatment and training clinic, we have a wide variety of health and fitness specialists in our facility. Taking a quick peek around our website should give you a better idea of which service is right for you, but it can still be unclear which service suits your unique case the best.
Our well-rounded team approach ensures that no matter who your treatment plan starts with, if your goals would be reached better with another therapist, we will move you over.
(TIP: Insurance plans can cover a wide variety of treatments, so it’s a good idea to check your plan to see how much funding is available and which practitioners they will cover.)
Our assessments and treatment sessions can last anywhere from 30 minutes to 2 hours, depending on your treatment plan and therapist.
Your initial visit will typically last from 60 to 90 minutes, as we gather an extensive history and build your tailored treatment/training plan off of that.
We will always work together with you to finish the session in a timely manner that works for you, but not to compromise your quality of care. The best way to know is by asking your therapist.
The short answer is, likely yes! We direct bill to nearly all of the major insurance providers, including Alberta Blue Cross, SunLife, Great West Life, Manulife, and many others. The best way to know is to give us a quick call or email. Direct billing is also subject to your specific plan, so double-check with your provider if they accept direct billing!
We can also always provide an electronic invoice for billing purposes.
Yes! Our therapists and front office have extensive experience dealing with MVA claims.
Yes! All of our clinical locations accept WCB cases if your employer offers that coverage and you were injured as the result of your job.
Sherwood Park: Our two Sherwood Park locations receive limited monthly funding from the provincial government. This amount is not enough to treat the high number of patients that are looking to access it, which requires us to set up a waitlist to budget it accordingly. The typical wait time to access is 6 weeks.
For surgeries and fractures, AHS will cover a certain amount of treatments depending on the injury or procedure. The best way to know is to call our team and enquire about your situation.
South Edmonton: This new location was not given any funding from Alberta Health Services and accordingly, has no public funding for any treatments, including post surgical or fractures.