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COVID-19 Patient Health Update

A note from our clinic administrator and staff to our valued patients and athletes:

July 31st, 2020

The City of Edmonton and Strathcona County have implemented a new directive effective August 1st: A mask or face covering will be mandatory in all indoor public places. All Bridge facilities will be complying with the mandate.

What does that mean for our patients?

You will be required to wear a non-medical mask (face covering) when:

  • You enter the facility
  • You are in any gathering area within the facility
  • As you proceed to your activity area and within your designated activity area.
  • Patients WILL NOT need to wear a mask while performing exercise or when receiving certain treatments.
  • Patients will be required to put their masks back on when they re-enter any gathering areas in the facility.

What if you forget your mask? Don’t worry! Masks will be available for purchase at our front desk.

If you are looking for a different option, our TeleRehab (virtual) visit can be booked through our online booking portal. Follow the link in our bio to book online with us.

As always, we’ll be accessible by phone, email or through social if you have any questions about your appointment.

Stay safe,
Your team at The Bridge⠀

PAST UPDATES:

July 6th, 2020

Beginning Monday July 13, we are excited to announce that our clinic in Millennium Place will re-open in addition to our Sherwood Park and South Edmonton locations. 

To ensure the safety of our patients and staff we are following the proper measures, as recommended by Alberta Health and our professional associations, to ensure that our facilities are safe and sanitary places to pursue all of your health and performance goals. These include:

  • Following guidelines as set by our Physiotherapy College & AHS, we will be asking you health screening questions regarding your travel history and COVID 19 exposure/symptoms prior to having you enter the clinic.
  • Please come to your appointment alone, unless this appointment is for a minor then 1 adult is permitted to attend with them. This is to allow for proper social distancing in our space.
  • Therapists will be wearing masks and performing constant hand hygiene.
  • Masks will be optional for all patients. You may wear your own mask to your appointment as if you wish.
  • Your new patient information, receipts and exercise programs will be emailed to you at this email address after your appointment so please add this email address to your safe sender list to ensure it does not accidentally end up in the trash folder.
  • There are numerous hand sanitizing stations set up in the clinic for your use, please take advantage of these stations. We will also ask you to sanitize and or wash your hands upon entering the clinic
  • If you find yourself feeling unwell prior to your appointment please let us know as soon as possible.

In addition, we are continuing to offer TeleRehab / TeleTraining to anyone still wishing to receive their treatment & training from home.⠀

Stay safe,
Your team at The Bridge⠀

May 1st, 2020

On Thursday evening, the Government of Alberta announced their relaunch plan and we are excited to say that our Sherwood Park & South Edmonton locations will re-open for in-person treatments beginning Monday, May 4th.⠀

We are continuing to offer TeleRehab / TeleTraining and we encourage our patients that are able to receive their treatment & training from home to continue doing so.⠀

After a few uncertain weeks, taking a small step towards “normal” feels promising and hopeful, but we know we are still far away from anything resembling a pre-COVID status quo. A soft re-opening comes with an added responsibility to ensure the safety of our patients, staff, and surrounding community. We will continue to practice physical distance, enforce strict hygiene procedures and keep our circles small to prevent the spread.⠀

Our team is working diligently to put in place the proper measures, as recommended by Alberta Health and our professional associations, to ensure that our facilities continue to be safe and sanitary places to pursue all of your health and performance goals. These include:

  • Following guidelines as set by our Physiotherapy College & AHS, we will be asking you health screening questions regarding your travel history and COVID 19 exposure/symptoms prior to having you enter the clinic.
  • Please come to your appointment alone, unless this appointment is for a minor then 1 adult is permitted to attend with them. This is to allow for proper social distancing in our space.
  • Therapists will be wearing masks and performing constant hand hygiene.
  • Masks will be optional for all patients. You may wear your own mask to your appointment as if you wish.
  • Your new patient information, receipts and exercise programs will be emailed to you at this email address after your appointment so please add this email address to your safe sender list to ensure it does not accidentally end up in the trash folder.
  • There are numerous hand sanitizing stations set up in the clinic for your use, please take advantage of these stations. We will also ask you to wash your hands upon entering the clinic
  • If you find yourself feeling unwell prior to your appointment please let us know as soon as possible.


If you’re looking to book a session, get in touch with us and we will contact you directly to book your appointment. We appreciate your patience as we work through the details and will be in touch soon!⠀

Keep an eye on our social media pages and website for more detailed updates on the steps we are taking to adhere to these new public health measures.⠀

Stay safe,⠀
Your team at The Bridge⠀

March 18th, 2020

Due to the rapid and recent developments surrounding Alberta’s response to the COVID-19 pandemic, we have made the difficult decision to suspend in-person sessions for non urgent care cases at all Bridge locations, effective March 18th. Our decision falls in line with the recommendations provided to us by the public health experts at Alberta Health Services and our professional associations.

Our number one priority will always be the health of our community and staff. Given the circumstances, temporarily closing is the best way that we can continue to uphold that commitment that we have taken immense pride in since 1985.

We understand that many of you rely on our services and the expert therapists and trainers at The Bridge to recover from surgeries, relieve pain that limits your activity, and make strides in your performance for whatever keeps you active.

Our therapists will continue to be available for consultation and treatment through remote TeleRehab sessions. Please have patience with us as we sort out the early kinks with these technologies and insurance billing procedures. Click here to learn more about TeleRehab and how we’re continuing to provide our patients with the support they need.

We will also have very limited in-clinic availability for urgent care cases to continue to receive the care that they need.⠀

We understand that this is sudden, so if you are a current patient, please contact us and we will connect you with your therapist should you have any concerns needing to be addressed.

Our phones will be open 9 AM – 5 PM from Monday to Friday to answer any questions and help direct your care.

We do not take this decision lightly, but we must recognize our civic responsibility to the Sherwood Park and Edmonton communities, to flatten the curve and ensure that our incredible nurses, doctors, and other valued partners in health care do not become overwhelmed with a volume of patients that our existing infrastructure cannot handle.

We urge all of our fellow Albertans to adhere to the advice and best practices recommended by the outstanding public health experts at AHS, especially Dr. Deena Hinshaw, who has been helping so many of us make sense of what is a confusing and rapidly evolving situation.

We look forward to re-opening our doors as soon as it is completely safe to do so and continuing to provide you with the highest level of care. For now, the team at The Bridge encourages all of you to stay active in isolation, keep moving in any way you can, and find ways to reconnect with your loved ones and with yourself, while honouring the social distance so key to winning this fight.

In Health,
Teresa Gilroy | Clinic Administrator, Physical Therapist

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