This privacy policy (“Policy”) is intended to inform you of the types of information we collect, as well as our policies and practices regarding the collection, use, and disclosure of that information on thebridge.fit (the “Site”).
Throughout the Site, the terms “we,” “us,” and “our” refer to The Bridge Sports Therapy and Training, and you, the person using our Site, are referred to as (“you,” “your,” and “Your,”).
Please read this Policy carefully because by using this Site, you understand and agree to the terms of this Policy and consent to how we may collect, use and disclose information. If you do not agree to the terms of this Policy, please do not use this Site. We are committed to protecting the privacy of our clients. We believe that it is important to be transparent about what information we collect, how we use that information, your privacy rights, and what steps we are taking to protect any personally identifiable information that you provide to us through the Site.
What Data We Collect and How We Use It
When visiting our Site, we gather certain information to protect your data security and enhance your user experience. This data aids us in refining our Site interface and refining our product and service offerings.
Device IP address
Browser type and operating system
Website browsing patterns, including visited product pages
Online shopping activities
We use cookies, web beacons, and analytics [collectively (“Site Cookies”)] to give you the best experience possible, to improve the Site’s performance, and for remarketing and promotional endeavours, which are utilized to capture interaction with our Site. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them). By using the Site, you consent to the use of Site Cookies.
The personal information collected on the Site may also be used to directly communicate with you. Your e-mail, mailing and billing address may be used for sending invoices, information or reminders, and technical service issues.
When you use the Site to book an appointment or make a purchase, we collect specific information crucial for fulfilling your order or offering insights into your product or service, including:
Full name
E-mail address
Phone number
Use of information:
Primary: treatment & training planning, billing, scheduling, communication.
Secondary: any other uses (internal research, improved services, data analysis) while ensuring compliance with relevant laws and regulations.
When booking an appointment, we require that you use our third-party booking software provider (“Jane”). We use this clinic management platform to collect personal information from our patients and create patient records.
Such records include a patient’s name, address, health insurance information, billing data, medical charts, appointment details, and additional patient details. If you are a patient, this data is collected during clinic visits and the creation of an account via Jane’s third-party online booking platform. We comply with all relevant regulations under law, including the Health Information Act of Alberta (“HIA”). For more insight, you may want to read Jane’s terms of service and privacy policy. To view how we are compliant with relevant regulations in our participation with the Jane software, please view
https://jane.app/guide/is-jane-pipeda-compliant.
How We Get Your Consent
When you provide us with personal information to book an appointment, complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
How We Preserve Your Privacy
We do not disclose your personally identifiable information outside our organization, but we may use it internally. We do not sell, rent or lease your name, billing or mailing address, e-mail address, phone number or other personally identifiable information to others.
We use security technologies and protocols to ensure the safety of your personal information from unauthorized access, usage, or disclosure. Encryption technologies, such as the Secure Socket Layer (SSL) protocol, are deployed to safeguard sensitive information online.
If you have consented to share your information with us, such as by creating an account or maintaining a file, you must safeguard such information’s security and privacy by ensuring that you protect your device from unauthorized access.
Our clinic is fully committed to upholding Alberta and Canada privacy regulations, including HIA, in all aspects of our operations. We take our responsibility to protect patient information seriously and ensure that all personal and health information is handled in strict accordance with applicable regulations. Our policies and procedures are designed to maintain the highest standards of privacy and security, ensuring that your information is always protected and used appropriately.
Our Ads on Third-Party Websites
If you engage third-party sites or applications like Facebook, Google, or LinkedIn, your privacy is governed by their distinct privacy policies. Our ads, distributed by these platforms to relay service offerings or promotional incentives, operate under their data-handling policies.
Any links to external websites found on our Site are not affiliated with us, and we are not responsible for the privacy practices of those external organizations. Additionally, we are not responsible for the privacy practices of websites that may link to our organization.
Your Privacy Rights
We recognize your rights concerning personal data:
The right to be informed about how your personal data is being used
The right to request access to personal data we hold about you
The right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you
The right to object to the processing of your personal data or to withdraw any consent you have given us and to opt out of any marketing communications that we may send you. If you decide to withdraw consent at any time, please contact Victoria Jankowski at BTG@thebridge.fit
The right to request that we erase your personal data in certain circumstances, for example, when the data are no longer necessary for the purpose for which we collected them
Payment
We only retain payment information that you have explicitly agreed to provide and authorize for use, either at checkout or through the pay balance and Jane account. We handle your payments with care and confidentiality in accordance with all applicable privacy laws and regulations. All payments are processed through Jane. When you make a payment through Jane, you may do so via Stripe or Square, which are processed with a connection to credit cards such as VISA or Mastercard.
If necessary, we may update our Policy. If there are changes, we will provide notice on the Site.
Your trust in us is crucial to us, and we remain dedicated to upholding the highest standards of privacy and data security.